Cancellation Policy
How to request cancellation of a program or future recurring program charges.
Submitting a request
Send cancellation requests to [email protected] using the email associated with your account. Include your name and order number. A request is not complete until confirmed.
Program commitments
Some programs are purchased for a stated one-, three-, six- or other multi-month duration. Selecting a duration may commit you to services and pharmacy scheduling for that period. Cancellation may not be available after the program begins except as required by law or stated at checkout.
Recurring billing
Where a program renews automatically, submit the request before the next disclosed billing or processing date. Cancellation normally stops future renewals but does not reverse completed charges, services already provided or pharmacy work already initiated.
Clinical care
Canceling billing is not medical advice and does not replace clinician guidance about stopping treatment. Contact your provider regarding treatment changes, side effects or medication questions.
Orders already processing
Once a prescription has been transmitted or pharmacy preparation begins, the applicable medication and fulfillment portion may not be cancellable or refundable. See the Refund and Shipping & Fulfillment policies.